Account Management
At Azul Insured, our Account Management services are designed to provide businesses with consistent, personalized support throughout the year — not just at renewal time. We act as an extension of your HR team, managing everything from billing and claims resolution to employee onboarding, terminations, and benefit-related questions. Our team also assists with ID cards, provider networks, pharmacy support, and compliance requirements.
We believe that while offering employee benefits is essential, ensuring your team truly understands and uses those benefits effectively is even more important. That’s why we provide clear, ongoing education and one-on-one support — so your employees feel confident, informed, and cared for every step of the way.
Services
Account Management & Ongoing Support
At Azul Insured, we go beyond plan selection — acting as an extension of your HR team with hands-on, year-round support for every aspect of your group benefits.
Our dedicated account management services include:
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Day-to-day support with billing, claims, and eligibility issues
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Employee onboarding, and dependent changes
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ID card assistance and network/provider navigation
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Pharmacy and prescription support
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Guidance on COBRA and continuation of coverage
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Compliance and documentation support (ACA, ERISA, etc.)
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Direct assistance for employees with benefit-related questions
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Coordination with carriers to resolve issues quickly
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Proactive check-ins and service reviews to ensure satisfaction
With Azul Insured, you're never left to navigate the complexities of health insurance alone — we're here every step of the way.